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Art of Effective Communication and Negotiation

There will be times when you need people to see things from your point of view. Whether among peers and superiors within your company, or with external clients or suppliers, communication and negotiation skills are crucial to achieve your goals. This programmes is designed to improve your communication and negotiation skills, as well as building confidence and rapport to enhance personal impact. You will be equipped with the skills and techniques needed to become a proficient communicator and negotiator whom people can rely on.

Objectives:

  • To be more confident and influential at your workplace

  • To develop good communication and negotiation skills

  • To remain motivated and believe in yourself

  • Understanding the art of negotiation and use them to deal with a range of people and personalities


Key Benefits:

 Understand why it is important to hall the communication and negotiation

skills

 Understand the communication and negotiation skills required in marketing

and sales

 Identify and use the guidelines to become excellent at work

Programme Outline:

Day 1 – Importance of Effective Communication

Module 1: What is Effective Communication?

Module 2: Getting the Message Across

Module 3: Listen With Your Eyes As Well As Your Ears

Module 4: Paying Close Attention to “Subtitles”

Day 2 - Strive to Negotiate for Win-Win

Module 1: Understand the Negotiation Process

Module 2: Conduction Negotiations

Module 3: Move Towards Agreement

Module 4: Effective Negotiating and Personal Influence Tips