Effective Supervisory Skills

Are supervisory skills important?

Effective supervisory skills is essential to the organisation’s quality deliverables. Supervisory failures are the leading causes of conflicts and low productivity at workplace. Therefore, it is crucial for supervisors to have the ability to be aware of workplace diversity and understand the gaps and difference that exists as well as their impact. An effective supervisor is someone who knows how to manage a conflict in a structured manner. As a result, supervisors with excellent problem solving skills will translate into enhanced productivity and increased profit.


  • To understand the characteristics of an effective supervisor

  • To learn to organize the work, to ensure efficiency and effectiveness

  • To learn the necessary skills, to set good goals and communicate with people

  • To motivate team members to achieve organization goals

  • To consistently enhance the competency of the people

  • To be able to supervise the team and lead to a self-discipline employee

  • To promote better team cohesiveness

Programme Outline:

Module 1: Supervisory Skills

  • What are Management and Supervisory Skills?

  • Roles of an Effective Supervisor

  • The 5 Key Skills of a Supervisor (Goals, Organize, Develop, Performance and Relationship )

Module 2: GOAL. Communicate it

  • Interpreting The Corporate Direction and Departmental Goal

  • Understanding The Importance of Significance of the Corporate Values

  • Breaking Down the Goals into Understandable Expectation for the Team

Module 3: ORGANIZE the Task

  • Know the Resources Available To You

  • Understand the Competency Level of Your People

  • Delegates with Who-Do-What- Why-When-Where

Module 4: DEVELOP Your Staff

  • Asking them for Their Opinions

  • Using Supportive Communication to Motivate them

  • Coaching Technique for Effective Results

Module 5: Managing PERFORMANCE

  • Reminding them of their Key Performance Indicators

  • Identifying Root Causes to Problems

  • Making Decisions on People Issues

Module 6: Managing RELATIONSHIP to your subordinates

  • Confronting People With Tact

  • Providing BIS Feedback

  • The 3Es to Improve Relationship

Module 7: The Role Model

  • Do What You Say

  • Managing Your Priorities with Better Time Management

  • Eliminating Typical Procrastination

Learning games and activities related to the modules.